Closing of Open Request
Hey there,
We have gotten pretty bad about not closing our open ticket have around 10k open. Is it possible to close all of them and start from scratch and just not notify the user?
Greg
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Courtenay on 15 Feb, 2016 12:13 PM
Hey Greg, we have a feature on the next plan where you can automatically close discussions after x time,
Support Staff 2 Posted by Courtenay on 15 Feb, 2016 12:13 PM
Whups! hit return too soon. Check it out: https://help.tenderapp.com/kb/getting-organized/automatically-processing-stale-discussions-with-activity-filters
Support Staff 3 Posted by Courtenay on 19 Feb, 2016 05:57 AM
I've kicked this off and it should be finished in the next hour or so. We have a feature that does this automatically as well as a few other actions (auto-resolve, auto assign to queues or whatever based on timeouts) if you want to do this ongoing.
Courtenay closed this discussion on 19 Feb, 2016 05:57 AM.
Greg Avola re-opened this discussion on 19 Feb, 2016 12:38 PM
4 Posted by Greg Avola on 19 Feb, 2016 12:38 PM
Awesome - will users be notified?
Greg
Sent from my iPhone
Support Staff 5 Posted by Courtenay on 20 Feb, 2016 04:58 AM
No.
I went back from two months and beyond.
Courtenay closed this discussion on 20 Feb, 2016 04:58 AM.
Greg Avola re-opened this discussion on 20 Feb, 2016 01:34 PM
6 Posted by Greg Avola on 20 Feb, 2016 01:34 PM
So all requests that are 2 months and later are closed?
Greg
Sent from my iPhone
Support Staff 7 Posted by Courtenay on 21 Feb, 2016 12:16 AM
Yes, all done.
Courtenay closed this discussion on 21 Feb, 2016 12:16 AM.