Home → Questions →

setting hours of availability\office is currently closed notification?

• Edit

Ron

31 Mar, 2016 04:26 PM

Like many companies we have ours of operation, being as we're support driven and Tender is up 24\7 we tend to receive a high-volume of after hours discussion posts. I'd like a feature that either displayed we were 'open' or 'closed' based on the hours of operation OR an instant notification to users submitting a discussion after hours that "hey there, we closed now - we'll get this later".

As of now we have the autoresponder but, I don't believe anyone actually reads these...

I've seen a few similar suggestions\questions in the past on here but, not sure if this is something being considered of if anyone has other suggestions to help us out.

Thanks!

1. Support Staff 1 Posted by brandi on 02 Apr, 2016 02:48 AM

   

   Hey Ron,

   Let me see if there are any workarounds. I'll get back to you asap.

   Best,
   Brandi

   • Edit

2. 2 Posted by Ron on 02 Apr, 2016 04:18 PM

   

   Brandi,

   Sounds good - thanks.

   • Edit

3. Support Staff 3 Posted by Courtenay on 04 Apr, 2016 01:12 AM

   

   We don't currently have a 'office hours' feature but you can actually play with the current time in the autoresponder like so:

   first, setting the timezone

       {% capture set_timezone %}{{ now | set_time_zone: 'Amsterdam' }}{% endcapture %}

   then some logic in the autoresponder. Maybe no-one reads them, but it could be an entirely different messagE:

       Our office is {% if now is_after '8:30' and now is_before '18:00' %}open{% else %}not open{% endif %}

   To set the timezone you can use any of the IANA timezones like "Africa/Timbuktu"(https://en.wikipedia.org/wiki/List_of_tz_database_time_zones ) or the rails shorter timezones like "Budapest" -- (http://api.rubyonrails.org/classes/ActiveSupport/TimeZone.html ) - or just "EST".

   • Edit

4. 4 Posted by Ron on 05 Apr, 2016 07:16 PM

   

   Courteney,

   Thank you for the response. I'll play with this and see if it is something viable for my application.

   Much appreciated,
   Ron

   • Edit

5. brandi closed this discussion on 05 Apr, 2016 09:00 PM.