Is there any way to replace Tender's Analytics tracking of your ID with our own? We really need to track our customers coming from our main site to our Tender.
Thank you,
A.
Google Analytics
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
#1 Posted by Will on 25 Mar, 2009 05:13 PM
Hey Adam. Unfortunately not yet. You can add the custom js to your welcome text field, allowing you to track the index traffic, but that is only so much useful data. We do hope to provide a solution for this, as well as some analytics Tools built into tender in the near future.
#2 Posted by Courtenay Support staff on 25 Mar, 2009 05:58 PM
I'm not 100% that you can have multiple google analytics accounts on one page. Can you try this and tell me if it works?
#3 Posted by adam on 25 Mar, 2009 06:00 PM
Really doesn't help us to know only the home page.
#4 Posted by Courtenay Support staff on 25 Mar, 2009 06:15 PM
Sure. It's straightforward for us to add some custom JS to all your site's pages. Question is, if it means that our own analytics will fail.
#5 Posted by Courtenay Support staff on 25 Mar, 2009 06:17 PM
From the analytics help: "Some users want to track the same page or set of pages in multiple Analytics Accounts. Analytics is designed to work effectively with a single account-to-web-property relationship. If you have multiple accounts tracking the same web property (e.g. page or sets of pages), both accounts will read from and set the same set of cookies. This set up is generally not recommended."
Investigating further..
#6 Posted by Courtenay Support staff on 25 Mar, 2009 06:35 PM
OK, it looks like we CAN add some js to run multiple analytics accounts to one page.. I'm just not entirely sure of the implications of their cookie warning.
#7 Posted by adam on 25 Mar, 2009 08:04 PM
Want to try it and see?
#8 Posted by Eric on 11 Apr, 2009 10:05 PM
Has there been any progress here?
We would like to see our site usage in Google Analytics.
#9 Posted by m on 20 Apr, 2009 06:26 PM
i'd like to know too
#10 Posted by System on 20 Apr, 2009 08:17 PM
A Lighthouse ticket was created for this discussion
#11 Posted by Jonathan on 12 Jul, 2009 01:12 AM
Any update/progress on this here?
#12 Posted by Kyle Neath (Git... on 14 Jul, 2009 11:17 PM
Sorry, no progress on this yet. We're still trying to figure out the best way to handle this. I'll try and lay out some time next week to take a look at this.
#13 Posted by Thomas Knoll on 21 Jul, 2009 12:36 AM
Looking forward to the answer.
#14 Posted by Barrie North on 27 Jul, 2009 07:50 PM
Perhaps you should add the feature for us to add google tracking, and you guys can use a different stats package? That seems the obvious answer :)
#15 Posted by Jonathan on 27 Jul, 2009 09:40 PM
Indeed Barrie, it seems that from a development standpoint - that Tender either needs to provide analytical data so that we can see what's going on in our support sites (sounds a bit intensive - I'm sure there's something open source, but still), or use another analytics tool so that we can implement google analytics (seems like the easier thing to do). I'm having trouble trying to determine how analytic information on the help articles our customers are reviewing is useful to Tender's developers... though I understand how overall usage data is helpful. I looked at the analytics code and it's not even clear that google would register the data since we're running tender on a subdomain of our own domain...
#16 Posted by Kyle Neath (Git... on 27 Jul, 2009 10:18 PM
Sorry, I got a little backlogged on other issues last week, the answer your latest questions is sort of "both"
I'd like to add a field that allows you to track Google Analytics specifically (I'm going to cover GA only for now, other stats systems will have to wait). You can track traffic on a subdomain no problem, GA will deal with it. As for our existing GA code, it's actually not a problem - GA allows you to tack on multiple different GA installs per page. You just have to have a slightly different syntax.
But we also want to provide more detailed statistics in the future. These won't really be in the same vein as GA as I'm not so concerned about visits, pageviews, or any of that. I'm more interested in support-centric metrics, like number of issues posted per day, graphs of support response times and so on.
#17 Posted by Barrie North on 28 Jul, 2009 12:10 AM
I could see it wouldene very useful for the devs. We run a saas app for Joomla websites and have tracking code in place. Knowing what parts of the application users spend time on is very useful.
Looks like we have a solution though :)
#18 Posted by Jonathan Romley on 28 Jul, 2009 12:50 AM
We run google analytics in our app as well and it is indeed useful for
tracking usage - but Tender is selling a solution that can be
essentially white-labeled, and as such should deal with their own
analytics and allow the customer to use google analytics to track what
is essentially their own support site.
#19 Posted by marc on 02 Aug, 2009 03:49 PM
+1 for GA!
#20 Posted by George on 19 Aug, 2009 02:03 PM
Ok - so what I'm expecting to see somewhere on the site-settings is a field that lets me add my GA tracking code.
Do you have a timeframe to when this might be released?
Cheers.
#21 Posted by Kyle Neath (Git... on 26 Aug, 2009 06:11 PM
Alright everyone - I deployed a fix for this yesterday and tested it to make sure it's receiving data. You can now enter your Google Analytics Tracking Code on the Site Settings page. It's the tracking code that's on the main listing (see attached image).
Let me know how this works out for everyone.
Kyle Neath (GitHub Staff) closed this discussion on 26 Aug, 2009 06:11 PM.