Disabling Markdown syntax for tickets generated by end users?

Luke Andrews's Avatar

Luke Andrews

25 May, 2009 03:26 PM

I love Markdown, but a few aspects of the syntax interfere with "normal" emails from your average end user. Ignoring single line breaks and automatically converting "1.", "2." etc into ordered lists, among other things, sometimes drastically alter the intended formatting in unintended ways.

Is there a way to turn off Markdown for new tickets by email and/or replies by email?

  1. 1 Posted by Luke Andrews on 25 May, 2009 03:27 PM

    Luke Andrews's Avatar

    Ah, I see there's already a conversation about this. Sorry for the dupe.

  2. 2 Posted by Luke Andrews on 25 May, 2009 03:34 PM

    Luke Andrews's Avatar

    Although my question is more about email than the forum... maybe it is separate. :)

  3. 3 Posted by Kyle Neath (Git... on 29 May, 2009 02:55 AM

    Kyle Neath (GitHub Staff) 's Avatar

    We actually just recently pushed out a fix to where email is plain formatting by default (no markdown). You can also edit any comment and choose to use markdown or plain text on a comment by comment basis.

  4. Kyle Neath (GitHub Staff) closed this discussion on 29 May, 2009 02:55 AM.

  5. Luke Andrews re-opened this discussion on 29 May, 2009 04:24 AM

  6. 4 Posted by Luke Andrews on 29 May, 2009 04:24 AM

    Luke Andrews's Avatar

    Great! I don't see the option for comments, but I'll assume our account hasn't been updated yet.

  7. 5 Posted by rick on 29 May, 2009 07:32 AM

    rick's Avatar

    It's disabled by default on emails automatically. You can toggle the setting per comment in the 'edit comment' form (see screenshot).

  8. 6 Posted by Luke Andrews on 29 May, 2009 03:16 PM

    Luke Andrews's Avatar

    Okay... I do see that, but the meaning of "Remove formatting" wasn't really clear to me.

    What I thought you meant, and what I was hoping for, is if you could choose whether to use Markdown while composing the comment -- removing it afterwards seems like a strange way of approaching it.

  9. 7 Posted by Kyle Neath (Git... on 04 Jun, 2009 05:43 AM

    Kyle Neath (GitHub Staff) 's Avatar

    Luke, I'll be improving the interface for this whole workflow in the next few weeks, so hopefully it'll be clearer then.

  10. Kyle Neath (GitHub Staff) closed this discussion on 04 Jun, 2009 05:43 AM.

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