Queue notifications

Adam Fitzgerald's Avatar

Adam Fitzgerald

03 Jun, 2009 04:52 AM

I must have misunderstood the point of Queue notifications, as I was hoping that when you assign an item to a Queue, a notification could be sent out. Case in point, we use 1 queue per support staff member, so when any of our team assigns the work to the queue, the correct person is emailed.

Is this not how other people use queues? Is this likely to be added as a notification option, if indeed it is not currently working like that?

Cheers Adam

  1. 1 Posted by Kyle Neath (Git... on 03 Jun, 2009 09:13 PM

    Kyle Neath (GitHub Staff) 's Avatar

    You've got the idea right -- and they should be getting emails (so long as their name is checked to get notifications in the queue edit screen).

    There is one exception - we don't notify you if you put the issue into the queue. So say that you are logged in as [email blocked] and you have a queue that notifies [email blocked] and [email blocked]. When you add an issue to the queue, only joe will get notified since you are logged in as tim.

    Let me know if that makes sense.

    Kyle

  2. Kyle Neath (GitHub Staff) closed this discussion on 03 Jun, 2009 09:13 PM.

  3. Adam Fitzgerald re-opened this discussion on 03 Jun, 2009 11:23 PM

  4. 2 Posted by Adam Fitzgerald on 03 Jun, 2009 11:23 PM

    Adam Fitzgerald's Avatar

    Perfect. My test scenario was the one situation I shouldn't have been testing with :)

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