email

Sy's Avatar

Sy

12 Jun, 2009 07:25 PM

Hi,

Since we are to just forward our emails to our tender email, we still control emails and have copies of them on our servers/computers then correct?

When we forward emails, does your system have to remove the FWD: prefixed in the subject or do we have to set it up so it doesn't modify the email subject/body etc?

When we reply to emails via your web interface, our original email address will be removed and your email address will be used then?

  1. 1 Posted by Kyle Neath (Git... on 16 Jun, 2009 11:41 PM

    Kyle Neath (GitHub Staff) 's Avatar

    Hey Sy,

    Yes, if you forward your emails you still keep a copy of them (assuming you're forwarding from gmail or some other service that keeps a copy by default).

    We automatically parse out things like "FWD:" along with the text that gets added to emails by different email programs. By the time the email gets to tender, it should seem as though the original sender had emailed the issue directly to tender.

    When you reply to issues we use the email address that you set up in Site Settings. So it still appears as though the issue came from your company (i.e. [email blocked]), but there is an additional Reply-To email we add to emails, so when customers reply to the email, it goes to a special email address that looks like [email blocked]

    This is all sort of difficult to explain in text, but feel free to create a test site and try it out (you don't need to enter a credit card until your trial is up). http://setup.tenderapp.com/setup After you create an account, go to Admin -> Site Settings -> Email Setup -> Sending & Receiving to see what options you have with regards to Sending & Receiving email.

    Let me know if you have any more questions,

    Kyle

  2. 2 Posted by Salman Ahmed on 17 Jun, 2009 01:16 PM

    Salman Ahmed's Avatar

    Hi,

    What exactly do you do to make it 'appear' to come from my own email address? Is it just setting the To: text ?

    Reason I am asking is I know spam filters might intercept if they think someone is trying to trick you into replying to a different email address etc.

    Also, do you guys take any measures to make sure your domain tenderapp doesn't result in emails going to spam?

    -----Original Message-----
    From: Tender Support [mailto:[email blocked]]
    Sent: Tuesday, June 16, 2009 7:42 PM
    To: [email blocked]
    Subject: Re: email [Questions]

  3. 3 Posted by rick on 17 Jun, 2009 04:46 PM

    rick's Avatar

    We don't modify the emails at all. But when forwarded emails get parsed into a Tender discussion, the author is the originator of the forwarded message. Try forwarding an email someone sent you into your Tender site, and it'll look like the author entered it themselves. This only functions for the site support team, so normal users' forwarded messages are not parsed this way.

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