Can we set up Tiers and Support Escalations?

David Morgen's Avatar

David Morgen

15 Apr, 2018 08:17 PM

I am new to Tender and would like to set up multi-tier support with the first tier handling known Q&A and escalating to the second tier anything that takes further investigation. Would the Queues be the best way to do this?

  1. Support Staff 1 Posted by Courtenay on 16 Apr, 2018 10:44 AM

    Courtenay's Avatar

    yes, this is a great case for queues. You can have individual support staff subscribe to a specific queue only.

  2. brandi closed this discussion on 23 Apr, 2018 09:30 PM.

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