tag:help.tenderapp.com,2008-11-12:/discussions/questions/23165-input-of-customers-direct-emails-to-senior-support-staff-into-tenderTender: Discussion 2018-06-13T15:55:00Ztag:help.tenderapp.com,2008-11-12:Comment/451423272018-04-20T15:46:47Z2018-06-13T15:55:00ZInput of customers direct emails to senior support staff into Tender<div><p>Our customers frequently send emails directly to senior support staff individuals using their individual work email (ex: <a href="mailto:joe.smith@companyx.com">joe.smith@companyx.com</a>). Many of these requests can be handled by a first tier team, which would allow us to scale our support staff more easily. I want to verify that this can be done and if it is described in the processes for "Setting up email" and "Setting up forwarding in Gmail" or should I use other processes? Thanks.</p></div>David Morgentag:help.tenderapp.com,2008-11-12:Comment/451423272018-04-22T19:31:54Z2018-04-22T19:31:54ZInput of customers direct emails to senior support staff into Tender<div><p>Hi Dave,</p>
<p>Yes, you are correct - that is exactly what Tender was designed to do :)</p>
<p>Depending on your host, follow the steps found in our relative KB <a href="https://help.tenderapp.com/kb/email-integration">article</a> on the subject.</p>
<p>Please do let us know if you have any other questions.</p>
<p>Thanks,<br>
Brandi</p></div>brandi