Different categories of customers
Hi Tender,
I would like to have two categories of support in Tender - one for normal customers, and one for high-priority customers. Is this possible?
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1 Posted by rick on 13 Aug, 2009 01:51 AM
Nope, not currently. But, this is something we're interested in. You can set your own custom metadata info for users with the autologin/multipass stuff, however.
For instance, users reporting to us from Lighthouse automatically get a URL to their Lighthouse admin page added to every issue. This makes it easy for us to get right to their account if we need to. We plan to allow you to define custom discussion filters that can take this and other variables into account. For instance, you could set up a filter that moves any discussions posted by users in your Premium plan into a Priority queue.
We don't yet have a definite estimate for when this will be ready though.
2 Posted by System on 13 Aug, 2009 01:52 AM
This discussion was assigned to ticket 451.
3 Posted by Sebastian Stadi... on 13 Aug, 2009 02:15 AM
Would be supremely useful to us, especially if tied to an SMS notification
system.
4 Posted by rick on 13 Aug, 2009 02:49 AM
Cool, thanks for the feedback.
Amanda closed this discussion on 11 Jun, 2012 07:27 PM.