Is there a way to automatically assign Tickets / Discussions to specific Support User upon Creation?
Automatic Assign of Tickets / Discussions
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#1 Posted by Courtenay Support staff on 11 Jun, 2018 12:14 AM
Yes, you can do this in the discussion filters - just 'assign to queue' and find their name.
brandi closed this discussion on 18 Jun, 2018 08:59 PM.