Reply Emails Not Being Sent?

britt's Avatar

britt

18 Sep, 2009 02:51 PM

Hello! Our users are reporting that when I reply to a thread, they aren't getting the reply email sent to their inbox. They have said this started about 2 days ago and I'm wondering if anyone else has run into this or if this is a known issue. It could be that they changed something on their email security that is causing the emails to be blocked, just wondering. Thanks!

  1. 1 Posted by Will on 18 Sep, 2009 09:18 PM

    Will's Avatar

    We haven't had any reports along those lines that I know of. I know this is pretty basic, but did they check their spam and trash boxes? How widespread is it on your account? How many users are we talking about?

  2. 2 Posted by britt on 21 Sep, 2009 02:55 PM

    britt's Avatar

    Will - I do think this may be an issue with our users email security. I'm having look into it, I'll close this unless I hear otherwise. Thanks!

Discussions are closed to public comments.
If you need help with Tender please start a new discussion.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac