Creating a new tender from my personal email account not working...

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info

27 Oct, 2009 11:16 AM

I have been forwarding support questions from my personal email account only to find that 95% go through. But it's the 5% that don't that is irritating. Why do some emails continually get registered as me instead of the original sender, like all the other emails? I have asked my other support staff to also send the troublesome emails and they have the same problem so it's not on our end.

Any suggestions as to how to get around this unreliable forwarding?

Thanks
Christian

  1. 1 Posted by rick on 27 Oct, 2009 04:35 PM

    rick's Avatar

    We only allow forwards from the support team. You can go to the bottom ofSite Settings > Email Sending & Receiving to add an alternate/personal email address. For instance, forwarding from my work @entp.com address works fine, but I had to add my personal gmail address to the list.

    We'd be happy to look at any specific cases if you think you're still having problems. Tender discussion urls are preferred, but email addresses are fine too.

  2. 2 Posted by info on 27 Oct, 2009 04:49 PM

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    Attached is the email that won't forward and yes, I was using a
    support email address - I made that very clear in my question - I also
    said the rest of my support staff also tried it..

  3. 3 Posted by rick on 28 Oct, 2009 12:42 AM

    rick's Avatar

    This email doesn't look like a forward at all. The subject doesn't have the Fwd prefix. Is this how Outlook forwards emails? I don't see any indication that this is a forward.

  4. Nicole closed this discussion on 04 Dec, 2009 09:53 PM.

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