Multiple services/products - seperate helpdesks

mike.hayes's Avatar

mike.hayes

11 Nov, 2009 05:48 AM

Hi

Does Tender still not support multiple helpdesks under one account?

I would like to have a seperate helpdesk for each service/product - each under a different brand - but bring the backend (admin side) together - allowing me to choose which staff can view and respond to which brands.

Any chance of this any time soon? also, where is your API up to? From what I can gather in the discussions already had, neither of these two features are available at the moment.

Thanks

  1. 1 Posted by Will on 11 Nov, 2009 09:26 AM

    Will's Avatar

    Hey Mike,

    https://help.tenderapp.com/faqs/api is the current documentation for the API.

    We don't currently have multiple product integration for Tender.

    http://hoth.entp.com/2009/11/7/currently-on-the-tender-roadmap is a blog post from the end of last week about our current status on the Tender roadmap.

    If you have any other questions, please feel free to let us know.

  2. 2 Posted by mike.hayes on 11 Nov, 2009 03:09 PM

    mike.hayes's Avatar

    Hi

    Sorry to be a pain, but I don't suppose you have any dates against the
    features in the roadmap or a rough idea?

    I would love to use your service but at this stage I'm unable to with the
    current functinality.

    Thanks

    --
    Mike Hayes, Servetech IT
    http://www.servetechit.co.uk

    2009/11/11 Will <
    [email blocked]<tender%[email blocked]>
    >

  3. 3 Posted by rick on 11 Nov, 2009 05:17 PM

    rick's Avatar

    As noted in the blog post that Will referenced, we will be supporting multiple backend Lighthouse projects for a single Tender site. We don't have any roadmap for multiple products in Tender, however.

  4. 4 Posted by mike.hayes on 11 Nov, 2009 05:20 PM

    mike.hayes's Avatar

    Sorry, I thought that "Groups" were perhaps what I was looking for.

    Ah well, thanks for your help.

    --
    Mike Hayes, Servetech IT
    http://www.servetechit.co.uk

    2009/11/11 rick <
    [email blocked]<tender%[email blocked]>
    >

  5. Will closed this discussion on 11 Nov, 2009 09:55 PM.

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