Using the API to see "pending tickets"

mike.hayes's Avatar

mike.hayes

13 Nov, 2009 05:24 PM

Hi

I'm thinking of replacing our in-house helpdesk with Tenderapp - for now using seperate tenders or categories for each website.

Using the API am I able to check how many discussion require a response for a certain support user? So that in our internal app I can show how many tickets may need looking at, based on which ones this person has access to?

also, if I create multiple Tenders - I would assume support users who need access to more than one of these need different login details for each or?

Thanks

  1. 1 Posted by rick on 13 Nov, 2009 10:37 PM

    rick's Avatar

    You can make API calls to check the pending discussions for a site or individual category with an endpoint like this:

    https://api.tenderapp.com/help/discussions/pending
    https://api.tenderapp.com/help/categories/12345/discussions/pending
    

    See the API docs for more info.

    Yes, support users in different sites will have different login credentials. We don't yet support multipass logins through the API, but will likely be adding it soon. Once that's available, you can store a unique multipass key for each site and use to access pending discussions for each support user.

  2. rick closed this discussion on 19 Nov, 2009 07:48 PM.

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