Support Email Setup
I'd like to use the email support feature in tenderapp.
Once I'm forwarding our support emails to the specific tenderapp
email.
I understand that I can setup the system to automatically create
a new discussion for the incoming email.
However, is it possible to automatically mark the discussion as
private?
We need to do that. Maybe later on the support agent could decide
to make the discussion public, but it should be private by
default.
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
1 Posted by Amanda on 13 Jun, 2012 05:18 PM
Discussions that come in through email should be private by default. Can you provide an example where this is not happening?
2 Posted by Jörg Polakowski on 14 Jun, 2012 07:29 AM
Ohh ... interesting! This was more an upfront question before I actually go ahead and stir up our support team. And I didn't find this information.
But OK, if they are private by default than thats cool!
Thanks for the info!
Jörg Polakowski closed this discussion on 14 Jun, 2012 07:29 AM.