Updating via web

barrie's Avatar

barrie

19 Nov, 2009 05:46 PM

When someone updates a ticket via the web, shouldn't email notifications go out?

I don't think they do.

  1. Support Staff 1 Posted by Courtenay on 19 Nov, 2009 06:19 PM

    Courtenay's Avatar

    Define "update" ?

  2. 2 Posted by barrie on 19 Nov, 2009 06:35 PM

    barrie's Avatar

    When someone makes a reply to a ticket.

    We have some people responding to tickets via email, and some via the web front end. But its seems that the replies that are done via the web don't get pushed out as updates to the ticket via email to everyone watching the ticket.

  3. 3 Posted by Will on 19 Nov, 2009 06:38 PM

    Will's Avatar

    You won't receive an update of your own discussion stuff from the web, but you should be receiving anything anyone else is doing.

  4. 4 Posted by barrie on 19 Nov, 2009 06:43 PM

    barrie's Avatar

    Ahhh, maybe that's what's going on... tricksy!

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