Integration with Customerhub
I have setup all of the information required and ensured that SSO is on as well and set up. But the forum does not show on customer hub, I am currently using the trial version of tender app forums. does this need to be a purchased item? Thanks in advance for your insight / help.
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1 Posted by Amanda on 15 Jun, 2012 08:44 PM
Thanks for your question. Not to "pass the buck", but CustomerHub handles issues of integration between our two products. Please feel free to add my email address ([email blocked]) as a watcher in your discussion with Customerhub.
Thanks!
2 Posted by Amanda on 19 Jun, 2012 08:31 PM
Just checking back to see if you were able to speak with someone at CustomerHub and resolve this issue?
3 Posted by Cory Bell on 19 Jun, 2012 08:34 PM
They claim that the forum you guys sell is only for support, it is not an actual discussion forum, like I had hoped, and the intergration they claim is just setting a link to go to your page, when I really would like to have it as an Iframe (cropped if possible) or something of the like that would be an actual part of my customer hub and not just a link to another page :( If this is incorrect I would love to know this, As I am currently searching for forum alternatives .
Sincerely,
Cory & The One Command
1.855.862.4636 (TOC INFO)
[email blocked]
4 Posted by Amanda on 19 Jun, 2012 08:45 PM
We are definately more of a "submit a question, get an answer from an admin user" type system, but if all of your discussions are public, there is nothing preventing users from helping each other.
We do offer a widget and single sign-on, meaning that users could click the "support" button from your site, have a box pop up to submit their question and have it seamlessly posted to your Tender. If they then wanted to review the question they just posted, they will be able to log into Tender seamlessly as long as they are first logged into your CustomerHub site.
I hope that answers your questions!
Nicole closed this discussion on 26 Jun, 2012 09:54 PM.