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using tender as internal helpdesk

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matt

18 Jun, 2012 08:16 PM

is this viable? how many agents does it support?

1. 1 Posted by matt on 18 Jun, 2012 08:17 PM

   

   is this viable as an internal helpdesk? how many agents/users would it support?

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2. 2 Posted by Tim on 18 Jun, 2012 09:22 PM

   

   Hi Matt,

   Tender would be great for an internal help desk -- you can create private categories for internal users (to separate internal users from external if you wish to support external users). On our Ultimo plan (which starts at 99/mo) you can have your site entirely private.

   All of our plans come with a single support user, and you can add as many as you wish for $20 per month per supporter. Unlike competitive sites, the per-supporter cost is completely independent of which plan you are on, so if you expect a large internal team, your incremental cost for more staff will be only $20/month, rather than increasing based on the type of plan you needs.

   We have customers from 1 to over 50 support staff members that have been with us for years, so unless you work at a very large enterprise with hundreds or thousands of support staff, Tender should fit your internal support needs.

   Let me know if you have any other questions.

   Thanks!
   Tim

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3. Amanda closed this discussion on 27 Jun, 2012 05:58 PM.