When do people get emails updating them about what is going on with their tender ticket?

Jonathan Lister's Avatar

Jonathan Lister

04 Dec, 2009 08:51 AM

Hello,

I am trying to use Tender as support for wiki-data.com and this is entirely driven through a single email address, [email blocked]. Unfortunately, I have a low level of confidence that Tender will keep emailers up-to-date as I interact with their tickets through the website (or through Lighthouse, where most of the requests end up as tickets).

I recently discovered that the CEO has missed out on several updates over the last couple of days to two bugs he submitted, which was frustrating for me, as I thought I'd been keeping him informed.

Please can you let me know, and perhaps put in the Knowledge Base, when people get email updates due to an interaction with a Tender ticket?

Many thanks,

J.

  1. 1 Posted by rick on 04 Dec, 2009 07:07 PM

    rick's Avatar

    They get notified of all updates, as long the person is listed as watching the ticket. A user is put there automatically if they start or respond to a ticket.

    The only notifications that don't go out to non-support users are internal replies (set by clicking the checkbox next to the submit buttons).

    If someone isn't receiving emails, it's likely a spam or delivery issue. Let us know what the email is and we'll see if it is being sent notifications.

  2. Nicole closed this discussion on 05 Feb, 2010 06:44 PM.

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