Email FROM address

Phil Shackleton's Avatar

Phil Shackleton

05 Dec, 2009 12:24 AM

Hi there,

I've just set-up a demo account - looks very good!

We're looking at moving across from Zendesk - can you tell me if we can change the FROM address on email sent from Tender App?

I noticed we can change the reply-to but we want to ensure all emails are shown to come from our company name only.

In addition, are you able to confirm the IP address of where emails are sent from? Our mail is routed through Messagelabs and so we would need to be able to add the IP to a safe senders list.

  1. 1 Posted by rick on 06 Dec, 2009 12:37 AM

    rick's Avatar

    We used to allow changes to the From address, but some users' ISPs were rejecting them because the look like spoof emails. If this is really crucial for you, we've talked about allowing custom SMTP settings for certain sites. This way it all goes out through your servers and you can set whatever you want.

    I've filed a ticket with our host regarding the IP address for outgoing mail. I'll let you know as soon as they respond.

  2. Nicole closed this discussion on 05 Feb, 2010 06:49 PM.

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