CC people, Edit sender, Forward emails

Simon Stacpoole's Avatar

Simon Stacpoole

10 Dec, 2009 11:40 AM

Hi,

  1. Is there a way to CC email addresses who weren't originally on the ticket?
  2. Can I edit the sender's email/name?
  3. Can I forward tickets to an email address (as if it was a genuine email)?
  1. 1 Posted by rick on 10 Dec, 2009 12:12 PM

    rick's Avatar
    1. Yes, extra CC or To addresses are added to the watcher list for that discussion. As a supporter, you can see and modify the list of people that get notified when that discussion is updated.
    2. You can if the user is a registered user. If they're not, the sender's info is taken from the email.
    3. Yes. Just forward an address to a Tender categories special email address.
  2. rick closed this discussion on 10 Dec, 2009 12:12 PM.

  3. Simon Stacpoole re-opened this discussion on 10 Dec, 2009 12:31 PM

  4. 2 Posted by Simon Stacpoole on 10 Dec, 2009 12:31 PM

    Simon Stacpoole's Avatar

    Hi

    Thanks for the reply.

    1. That's good - I was hoping that there was a way to select and deselect watchers per email. For example, sometimes on the cases I would like to reply to one watcher, and maybe sometimes to all watchers. is that possible?

    2. Ok.

    3. I meant can I forward to an external email address, that is entirely unconnected with Tender? I sometimes have to elevate cases to 2nd level support, who don't use Tender.

  5. 3 Posted by rick on 10 Dec, 2009 12:36 PM

    rick's Avatar

    > 1. That's good - I was hoping that there was a way to select and deselect watchers per email. For example, sometimes on the cases I would like to reply to one watcher, and maybe sometimes to all watchers. is that possible?

    No, but you can remove watchers. Why would you add them if you didn't
    want them to get notifications?

    > 3. I meant can I forward to an *external* email address, that is entirely unconnected with Tender? I sometimes have to elevate cases to 2nd level support, who don't use Tender.

    You could probably just add that external email address as a watcher,
    and they'll start seeing the replies. I don't think that's quite what
    you're asking for though. You can't really spawn off sub discussions
    to a separate user inside a discussion or anything like that.

  6. Nicole closed this discussion on 03 Feb, 2010 10:02 PM.

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