Making an email response private
When replying to a tender email thread how do I make it private? I don't see how to make it private and some of my staff have accidentally responded on email and then it goes out to the customer, which caused confusion. I know how to do it through the app, but I was just wondering if I could do it with some kind of thing like #private in the email message.
Thanks, Dan
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Support Staff 1 Posted by Courtenay on 29 Jan, 2010 01:00 AM
Do you mean an internal reply? We don't actually allow internal replies
from email for this reason, so that you don't accidentally forget to do it.
2 Posted by danbosan on 29 Jan, 2010 01:13 AM
Ok. Yes I mean doing an internal reply through the email. If it is not
supported then I will tell my staff to only use the tender interface for
internal replies and email for public replies. I think it would be nice if
I could do something like #private for internal replies. But if it is not
supported then I guess it is not supported.
Thanks.
Dan
Support Staff 3 Posted by Courtenay on 29 Jan, 2010 01:20 AM
We didn't implement it because we thought it would be confusing and
potentially people would do things like #priavte or #pirvate and then get
upset that their replies would be visible to the customer.
So we disabled it to remove any form of confusion.
4 Posted by danbosan on 29 Jan, 2010 07:13 AM
Courtenay,
OK. Well we suffered from it anyway. I am going to correct my staff so that
it doesn't happen again.
Thanks, You can close it now.
Dan
rick closed this discussion on 29 Jan, 2010 06:44 PM.