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Viewing resolved cases

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Chris Nagele

30 Jan, 2010 12:38 AM

Is it possible to view the resolved cases that i have been involved in as a non-admin/staff. We had some customers looking for previous cases but it did not display them in their profile.

Thanks,
Chris

1. 1 Posted by Will on 30 Jan, 2010 02:39 AM

   

   At the moment you can only see all your discussions from your profile, or all your open discussions on the main tender landing page.
   

   We have an inbox UI JUST around the corner that will solve this for the users though. It needs a little more testing and we should be rolling it out in the next week or two tops.

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2. Support Staff 2 Posted by Courtenay on 30 Jan, 2010 02:40 AM

   

   We can put you on the beta test for this, too, if you like.

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3. 3 Posted by Chris Nagele on 30 Jan, 2010 02:46 AM

   

   When you say all of your discussions on your profile, do you mean all open? If I go to my profile here it says "Started 2 discussion(s) and made 3 replies." but I only see this one.

   I asked because sometimes we resolve cases that are old and customers eventually come back to reply. I always thought they could come back to find the case, but they can't.

   Definitely put me on the Inbox beta. In fact, put us on any betas for Beanstalk, Newsberry, and Postmark. :)

   Thanks,
   Chris

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4. 4 Posted by Will on 30 Jan, 2010 03:44 AM

   

   When I look at your profile I see the following:

   http://img.skitch.com/20100130-jrcm9ktaht5km9wirqgbqe16dr.jpg

   it looks like there may be a bug in there, cause from your profile it returns only the current discussion, but the count is correct.

   That is indeed a problem. We'll take a look at this shortly.

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5. 5 Posted by Chris Nagele on 30 Jan, 2010 06:00 PM

   

   I noticed the same. I could see a customers cases that were resolved, but he could not.

   Thanks for looking into this.

   Chris

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6. 6 Posted by rick on 30 Jan, 2010 09:13 PM

   

   The reason that query doesn't show your resolved discussion is because of the simple logic involved. I won't bore you with details, but our reworked user page fixes it. See the attached screenshot.

   This page is part of our nearly-completed Companies feature. We're still doing some QA and style tweaks, but hope to have it out next week.

   • new-user-db.png 75.7 KB
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7. 7 Posted by Chris Nagele on 31 Jan, 2010 03:00 AM

   

   Sounds (and looks) awesome. Thanks for letting us know.

   Chris

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8. rick closed this discussion on 31 Jan, 2010 07:59 PM.