Self hosted version of TenderApp
guys, awesome interface and simple to use software. Absolutely love this and i am just wondering.. whether a self hosted version of this will be available anytime soon? ( installing tenderapp on my website and customize it).
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Support Staff 1 Posted by Courtenay on 08 Feb, 2010 06:51 AM
We currently don't plan on having an installable Tender within the next six
months -- we don't have the infrastructure set up to provide support for
people's customizations, nor to police license issues (we've been burned in
the past with this).
We *may* offer this in the future if we work out code deployment and support
constraints.
2 Posted by jrd on 04 Mar, 2010 02:57 PM
dang! from this discussion back in november, i was really hoping that you might have something customers could test by now. it sounds like it has been re-prioritized much lower. unfortunately, we need a solution relatively soon. is it safe to assume that this won't change anytime soon (i.e. any solution you would deploy, if you create one, would be 6+ months out)?
Support Staff 3 Posted by Courtenay on 04 Mar, 2010 03:20 PM
Right.
It's one of those things that's Very Hard to do for a mass market; from
installation support through to hosting, code protection, legal agreements,
end-user modification support (aka you broke it), upgrade
strategy/versioning, security, pricing, and so on. Ugh! It gets worse the
further down the food chain you sell it to (sysadmins who never saw rails
before, etc). Furthermore, we've been bitten in the past with overseas
customers taking our paid, installable apps and re-selling a modified
version six months later.
Now, on the other hand, Tender is pretty easy to deploy once we get past all
of that. It's a fairly standard rails 2.x app with some background jobs and
a few standalone daemons for things like email processing. With the right
partner, we could have something up pretty quickly (in a matter of weeks),
provided they're tolerant of a few teething installation problems.
4 Posted by jrd on 04 Mar, 2010 03:33 PM
understood. i'm was considering tender to serve as the interface for help desk requests from 300-400 non-technical users: i want to upgrade my laptop, mail isn't working, etc. if tender is a rails application with some background job processing, i would expect that it's pretty easy to set up. my group is extremely technical (i manage desktop support, system administration, and a development team that does rails application development, among other things) so i have no worries on that end. i assume the application relatively platform agnostic (or is it tied to a particular operating system like linux, windows, solaris, etc.?).
Support Staff 5 Posted by Courtenay on 04 Mar, 2010 03:46 PM
It's Linux / MySQL - there's a 90% chance it'll just be a jruby jar file as
deployment method, so you'd be looking at glassfish or something similar.
6 Posted by jrd on 04 Mar, 2010 06:38 PM
easy enough. ruby and mysql wouldn't be a problem at all. what next?
7 Posted by jrd on 09 Mar, 2010 06:52 PM
any chance we could try bringing it up, as a trial so to speak, to see if it would even work?
8 Posted by rick on 10 Mar, 2010 04:28 PM
Nope, we don't have anything ready for anyone to try out.
9 Posted by jrd on 10 Mar, 2010 04:51 PM
okaaay. an earlier comment gave me some hope:
With the right partner, we could have something up pretty quickly (in a matter of weeks), provided they're tolerant of a few teething installation problems.should i give up and just move on to other solutions?
Support Staff 10 Posted by Courtenay on 10 Mar, 2010 04:53 PM
You probably should; we have to investigate deployment platforms, make
sure we're happy with the code integrity and security issues, strip
out billing code, etc. While I am optimistic, unfortunately there
isn't really a guarantee of success. There's not going to be anything
to show for at least a couple of weeks at the minimum.
11 Posted by jrd on 10 Mar, 2010 04:57 PM
well, that's good news. it might still be able to take a look in a couple of weeks, depending on how quickly other things move (which is generally slower than we want). there isn't a requirement to have a solution before then, it's just that we're feeling the pain of not having one right now. if you are planning to look at this, then maybe we can just stay in touch. simply update this discussion if anything changes (and i'll do the same) and maybe timing will work out.
12 Posted by jrd on 05 Apr, 2010 02:45 PM
ok, im back. haven't found anything else out there and would love to continue our conversation about the possibility of hosting tender. would it be possible to discuss this over the phone?
13 Posted by Will on 05 Apr, 2010 09:37 PM
Courtenay is definitely who you want to talk to about this. He's out of the country at the moment so I'm not sure how easy it is to call. I'll let him know to chime in on this discussion as soon as possible though.
14 Posted by jrd on 06 Apr, 2010 01:53 PM
awesome. thanks!
15 Posted by jrd on 26 May, 2010 07:30 PM
is Courtenay available to discuss this now? i'm desperate for a solution and although tender would be my first choice, i really need something soon. i'm sure my team could get the application up and running quickly and manage it without being a support burden. please let me know what's possible! thanks.
Support Staff 16 Posted by Courtenay on 26 May, 2010 07:42 PM
OK, we have our deployment issues mostly sorted. Unfortunately, due to IP issues we can't release our code outside our control.
So the way it works is we run an instance of Tender on an EC2 cluster dedicated to you, block off public access (if you want), and set up a VPN + proxy so you can access it from within the firewall.
If this interests you we can chat further.
17 Posted by jrd on 27 May, 2010 01:12 PM
well, that's disappointing. the kernel of this thread is self-hosting. amazon doesn't count because we need to have all of our data within our wall. i was really hoping that it might be an option with tender, but i guess not. too bad!
18 Posted by hpcchick on 29 Jun, 2010 10:42 PM
I second this. My users are scientists but patience beyond anything other than email is pretty thin. This is the best support UI I'ver ever seen but there is no way my company would allow offisite hosting of support. Just the thought that our discussions could be in someone else's hard drive would give my manager the heebeegeebees :)
could this be hosted say, on an desktop client (I'm thinking macruby/qt) only the local git repo is self hosted? might this get around your IP issues? I'm assuming local hosting of a ticketing system was granted excessive copyrights to some evil company out there :(
this is simple, to the point, and the most beautiful helpful ticketing app I've see...and it's out of reach :(
Will closed this discussion on 18 Aug, 2010 10:16 PM.