Dashboard issue feedback
It took me the longest time to find the issue that I emailed as a test. Inbox count never went above zero and Open Issues doesn't show any count. The only place I could see that the system had received the email was in the Public Discussion page. None of the issue counts on the dashboard went above zero. When I finally clicked on the open issues link no the left of the dashboard I saw my issue. A little more feedback would be useful.
The issue is "open" and I can't find anything on the screen when viewing the issue to make it "pending". I can't see how to make an issue change state to anything other than resolved.
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1 Posted by Kyle Neath (Git... on 11 Dec, 2008 12:22 AM
Did you happen to email this issue from the same email you are signed up as an admin from? In this case, the issue isn't marked as new as it's coming from you (a support member)
2 Posted by Harrison IS on 11 Dec, 2008 12:46 AM
In fact I did email it from my Owner account. It came in as Open. I still don't understand how it goes from being Open to being Pending. I guess I don't understand what to do with an Open issue. It seems like I should be able to assign it to someone.
When I tested emailing in using a different email account it went straight into pending as intended.
3 Posted by Kyle Neath (Git... on 11 Dec, 2008 12:57 AM
The idea behind pending issues are issues requiring responses from support -- so a new issue from a customer, or an issue a customer has replied to. It should work out to issues that need to be dealt with.
Open issue on the other hand are issues that haven't been resolved. Keep in mind, we are looking to expose Open issues a bit more in the UI soon.
4 Posted by Harrison IS on 11 Dec, 2008 01:02 AM
Ah. Ok. Thanks for the responses.