Add cc field or edit ticket email
Hello,
Quite often, a client will email me or my staff directly (vs our
Tender support email) or will phone in a support item that we then
need to add to our ticket queue in the client's name and with the
client's email address. I'm not seeing an obvious way to add
tickets on behalf of clients. When I forward a message to the
queue, it shows up with my email address, not that of my client...
so responses don't go to the client.
Is this a feature request or is there a way to achieve what I want to do that I'm just not seeing? I would like to be able to add issues manually on behalf of my clients or at least edit the reply-to address on pre-existing tickets-- with the added bonus of being able to add a cc field.
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Support Staff 1 Posted by Courtenay on 17 Feb, 2010 12:06 AM
OK, first up, read this: https://help.tenderapp.com/faqs/email-integration/forwarding-emails... -- you absolutely should be able to forward emails to Tender, so you're not set up quite right.
Next, we're shipping a form for you to do this (today! please, today!) for things like incoming calls where you want to start a discussion for a user. It's undergoing rigorous QA right now.
2 Posted by John Benedetti on 17 Feb, 2010 01:24 AM
#resolve
Thank you Courtenay.
______________________
John Benedetti
iluminada design
phone and fax: 831.464.7914
http://www.iluminada.com
Courtenay closed this discussion on 17 Feb, 2010 05:46 AM.