Discussion sub-categories and tags
Couple of questions...
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Can discussions have sub-categories? or...
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Can the staff give tags to discussions and then give users a quick way to see all discussions on a particular topic? This would help users find questions/discussions that might be about, for example, CSS but the discussion only mentions the word "stylesheet" not "CSS".
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Support Staff 1 Posted by Courtenay on 26 Feb, 2010 09:18 AM
Hey Joe,
We don't currently have a plan for tagging or subcategories. We just
aren't convinced that it's useful (at this point, anyway). In
Lighthouse we have the concept of ticket bins, which are saved
searches; this might make its way over to Tender, but for now we're
trying to keep it as simple as possible for the users.
Will closed this discussion on 18 Aug, 2010 10:10 PM.