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Additional required fields

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Thad Allender

27 Feb, 2010 06:42 AM

We need to collect 4 required pieces of information to help expedite our product support. Is it possible to add more required input fields to the default discussion submission? If so, how. If not, consider this a feature request.

1. Support Staff 1 Posted by Courtenay on 27 Feb, 2010 06:44 AM

   

   It's not possible as it stands; do you mind telling me what sort of
   information this is? (without giving too much out, if you don't mind)

   like; one of these? or something else entirely?

   - computer info: browser / operating system / hardware
   - personal info: phone number, account id
   - steps to reproduce

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2. 2 Posted by Thad Allender on 27 Feb, 2010 06:50 AM

   

   Sure. We need these pieces of info:

   • URL
   • Product
   • Version
   • Browser
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3. Support Staff 3 Posted by Courtenay on 27 Feb, 2010 06:51 AM

   

   Are they coming from a link in your application or email?

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4. Support Staff 4 Posted by Courtenay on 27 Feb, 2010 06:54 AM

   

   From this discussion:

   You can now see the user agent (click 'edit' on a discussion) or to view it in the discussion view (no clicks!) add this to your custom CSS:

   .original-post .user-agent-fields{
     display: block;
   }
   

   So that solves one of the issues; have you see Multipass for integrating your app with Tender?

   https://help.tenderapp.com/faqs/setup-installation/include-custom-i...

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5. 5 Posted by Thad Allender on 27 Feb, 2010 07:05 AM

   

   Resubmitting thus....not sure if previous comment went through.

   They will be coming from the tender app.

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6. Support Staff 6 Posted by Courtenay on 27 Feb, 2010 07:25 AM

   

   OK.. thanks for the suggestion.

   One of our philosophies is to minimize the number of fields on new
   discussions; make it easy to report issues. It's one of the reasons we
   made Tender in the first place ("Ugh.. how much crap do you have to
   fill out?!?!"). So, we go into this feature very very carefully.

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