We're setting up a business with substantial customer service requirements both by email and phone and this would seem a good fit. That said, the primary language of business is Japanese.
I don't see any mention of that level of customization functionality either in the demo or in the FAQ. Is it possible?
Or can perhaps Tender at least work with Japanese language data (emails, data entry)?
Thanks for your time. m(-_-)m
#1 Posted by Will on 03 Mar, 2010 08:38 AM
Hey Michael. I'm sorry, but we don't currently have international language support in Tender. We do hope to add the feature in the near future, but it's not ready at this time.
#2 Posted by Michael Wernebu... on 03 Mar, 2010 08:43 AM
Thanks for the quick response, that's much appreciated.
As for data entry, does the database at least support UTF-8 characters?
#3 Posted by Courtenay Support staff on 03 Mar, 2010 08:43 AM
...however, outbound notification emails to your users are fully
customizable (useful if you have email-only support).
#4 Posted by Courtenay Support staff on 03 Mar, 2010 08:43 AM
Yes, it does support UTF-8.
#5 Posted by Michael Wernebu... on 03 Mar, 2010 08:45 AM
So the content could be Japanese, but the interface would remain
English. That might work.
Thanks for the quick follow-up.
#6 Posted by Michael Wernebu... on 03 Mar, 2010 08:50 AM
ご協力いただき、ありがとうございます。
#7 Posted by Courtenay Support staff on 03 Mar, 2010 08:56 AM
あなたを歓迎しています。
#8 Posted by Courtenay Support staff on 03 Mar, 2010 08:57 AM
No idea what I just said :)
#9 Posted by Courtenay Support staff on 03 Mar, 2010 08:57 AM
Parts of the interface are fairly customizable; for example, http://support.vitalsource.com/ is a Tender site.
#10 Posted by Michael Wernebu... on 03 Mar, 2010 09:09 AM
I think you just welcomed me to something. 8)
The vitalsource site is damn impressive as a support site. Do you have
customers who use Tender for call tracking for sales purposes?
#11 Posted by Courtenay Support staff on 03 Mar, 2010 09:19 AM
Hah, I guess I meant "Do itashi mashite" anyway -- I'm not too
familiar with all our customers.
I'd love to hear your intended workflow, though. Right now there are a
few limitations on the type of activity for logging inbound phone
calls, and I'd like to remedy that.
#12 Posted by Michael Wernebu... on 03 Mar, 2010 12:37 PM
It's pretty simple, really. When we have a new call come in, we'd like:
1. to be able to quickly get down the contact information with no fuss
2. to categorize the call, and in doing so have some prepared solutions
available for our reps. maybe nothing more than some helpful concepts we
can communicate, but the trick would be to have a knowledge based
compiled by the reps available to all
3. secondary functionality that we'd look for would be to automatically
bring up past calls based on phone number or a client ID or purchase ID
or something or that sort.
#13 Posted by Courtenay Support staff on 03 Mar, 2010 12:55 PM
OK. None of this is possible or easy right now with Tender, just so you know.
For example, there's nowhere to put contact info or easily open a discussion for someone. I can imagine how this would be fairly straightforward to implement, but it's completely out of our realm right now.
Here's what we're missing:
As you can see it's a nice list of missing things, most of which you need. However, you've got me thinking... ;) I'll talk it over with our designers and see what they think about this.
Will closed this discussion on 18 Aug, 2010 10:11 PM.