tag:help.tenderapp.com,2008-11-12:/discussions/questions/5-multiple-products-one-tenderTender: Discussion 2011-04-07T06:07:55Ztag:help.tenderapp.com,2008-11-12:Comment/178902008-11-25T18:26:00Z2009-06-20T20:06:10ZMultiple products, one Tender?<div><p>Yes, it's intended for one per product; otherwise people have to
scroll down this big list of products and categories. However, if
you want to burden your users, you can do this yourself with
categories like</p>
<ul>
<li>Product1: bugs</li>
<li>Product1: suggestions</li>
<li>Product2: bugs</li>
<li>Product2: suggestions</li>
</ul>
<p>We did this with Lighthouse and Warehouse, and there were too
many categories.</p>
<p>In future, we're <em>definitely</em> planning on having a
multi-site dashboard where you can see issues from multiple Tender
sites.</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/178902008-11-25T18:44:18Z2009-06-20T20:06:11ZMultiple products, one Tender?<div><p>A multi-site dashboard sounds cool. But am I correct in my
understanding that 1 Tender site will == 1 Tender account? Or
no?</p>
<p>I think the 1 product=1 site relationship makes total sense for
a single web-based app (which may or may not inter-relate with any
other products), and obviously that's how you guys are using it.
But it would be great for my customers if I could just point them
to a single support site <em>for the company</em>, e.g.
help.practicalmadness.com rather than help.ticktockapp.com.</p></div>David Nemesistag:help.tenderapp.com,2008-11-12:Comment/178902008-12-01T11:21:39Z2009-06-20T20:06:59ZMultiple products, one Tender?<div><p>yes you could conceivably use it however you want; set up the
categories accordingly. However, there's nothing stopping you
setting up 3 tenders and hosting your own "help.practicalmadness"
that points users at one of 3 sites,</p></div>Courtenaytag:help.tenderapp.com,2008-11-12:Comment/178902008-12-02T00:35:34Z2009-06-20T20:07:06ZMultiple products, one Tender?<div><p>David: your point is very valid. I'm not sure how we want to
handle that. One live example I can think of is <a href=
"http://forum.37signals.com/">the 37S forums</a>. I'm almost of the
opinion that it's extremely easy for you to setup a static page
that linked to your various products' Tender sites. The dashboards
that we plan to implement will likely be personal: 1) allowing
customers to view their support requests across multiple sites, and
2) allowing support users to view their support requests across the
company.</p></div>ricktag:help.tenderapp.com,2008-11-12:Comment/178902008-12-03T02:44:55Z2009-06-20T20:07:25ZMultiple products, one Tender?<div><p>I just don't see why you guys aren't more serious about
attracting the growing People With My Exact, Totally Hypothetical
Need market segment. :)</p>
<p>Seriously though, I ended up just setting a Tender up for my
first app and I'll deal with other stuff as it comes up.</p>
<p>Any idea yet what the pricing structure will be? I can't imagine
that I'll have a problem funding one site per product, but would be
good to know before I start putting together the site designs for
my <em>real</em> App Store product in a couple months.</p></div>David Nemesistag:help.tenderapp.com,2008-11-12:Comment/178902008-12-03T03:13:42Z2009-06-20T20:07:26ZMultiple products, one Tender?<div><p>We're looking at around $20 / $50 / $100 per month depending on
how many support users you have, etc.</p></div>Courtenay