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Keri Calhoun

12 Mar, 2010 03:22 PM

heya, folkses.

since our cs team is basically living in tender, we were wondering if there's a way to create FAQ items that are only available internally, to support staff? It seems like a great place to put some of our processes especially if it could auto-suggest them on the support user side based upon customer questions like tender already does with the current FAQs.

hm & thx > kc

  1. #1 Posted by Courtenay Support staff on 12 Mar, 2010 04:41 PM

    Great idea, and it's on our list of features already -- thanks for the report.

  2. Will closed this discussion on 18 Aug, 2010 10:12 PM.

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