Questions for setup

Sarah's Avatar

Sarah

15 Mar, 2010 05:44 PM

Hey Guys,
We're setting up Tender for a site release TODAY! (woo hoo!) I had a few questions for you.

First of all, I setup my account so that the user's message goes through a FAQ search before the message is submitted? This would eliminate unnecessary messages coming into us and would help the user's question get answered before they even submit it? (#1 request!)

Secondly, is it possible to embed a hyperlink into FAQ questions so that the user doesn't have to see the entire site? they could just do the whole, click 'here'?

Finally, is it possible to have a section within a section for FAQs?

Thanks!!! I look forward to your response,

Sarah

  1. Support Staff 1 Posted by Courtenay on 15 Mar, 2010 06:08 PM

    Courtenay's Avatar

    Hey Sarah,

    We're tweaking the FAQ suggest so that users get a button to resolve
    their issue. It used to be a "Click here if this didn't answer your
    question" but people didn't see it and would get angry. We hope to get
    this new button deployed today or tomorrow.

    Can you define #2 - "Secondly, is it possible to embed a hyperlink
    into FAQ questions so that the user doesn't have to see the entire
    site? they could just do the whole, click 'here'?"

    Do you mean in the email response?

    #3 - no, there's only one layer deep of FAQ sections. Keeping it
    simple as possible.

    Courtenay

  2. 2 Posted by Sarah Levy on 15 Mar, 2010 06:15 PM

    Sarah Levy's Avatar

    Thanks for the quick response.

    So for my first question, will they be prompted to search through the FAQ before their issue is submitted?

    For #2, I would like to have links to our site within the FAQ... so instead of them seeing http://www.mapmyfitness.com/training_plans/training_plan_preference?tp=629315588986 they would just see, click 'here' for _______

    Sarah Levy
    Community Manager - MapMyFitness, Inc.
    [email blocked]<mailto:[email blocked]> | 1433 17th Street Suite 200, Denver, CO 80202
    (direct) 303.219.0927 (office - main) 303.219.0910 (fax) 877.580.5129

    MapMyFitness - Empowering Active Lifestyles
    MapMyRun.com<http://www.mapmyrun.com/>, MapMyRide.com<http://www.mapmyride.com/>, MapMyWalk.com<http://www.mapmywalk.com/>, MapMyFitness.com<http://www.mapmyfitness.com/>, MapMyTri.com<http://www.mapmytri.com/>, & MapMyHike.com<http://www.mapmyhike.com/>

  3. Support Staff 3 Posted by Courtenay on 15 Mar, 2010 06:36 PM

    Courtenay's Avatar

    Sort of correct - we create the discussion first, then they are
    prompted to close the discussion if they find something that matches.

    Yes, you can do that - the FAQs take standard HTML as well as
    Markdown. If you follow the links within the FAQ edit page
    ("formatting help") they explain how to craft links.

  4. 4 Posted by Sarah Levy on 15 Mar, 2010 06:39 PM

    Sarah Levy's Avatar

    Great! Thanks for your help!!

    So will the FAQ/discussion prompt just go live, or will I have to do anything to my site to enable it?
    Sarah Levy
    Community Manager - MapMyFitness, Inc.
    [email blocked]<mailto:[email blocked]> | 1433 17th Street Suite 200, Denver, CO 80202
    (direct) 303.219.0927 (office - main) 303.219.0910 (fax) 877.580.5129

    MapMyFitness - Empowering Active Lifestyles
    MapMyRun.com<http://www.mapmyrun.com/>, MapMyRide.com<http://www.mapmyride.com/>, MapMyWalk.com<http://www.mapmywalk.com/>, MapMyFitness.com<http://www.mapmyfitness.com/>, MapMyTri.com<http://www.mapmytri.com/>, & MapMyHike.com<http://www.mapmyhike.com/>

  5. Support Staff 5 Posted by Courtenay on 15 Mar, 2010 06:41 PM

    Courtenay's Avatar

    This new option will just magically go live later today or tomorrow.

  6. 6 Posted by Sarah Levy on 15 Mar, 2010 06:44 PM

    Sarah Levy's Avatar

    Great! Thanks for the quick responses. I'm really looking forward to using tender for our site. Have a great day!

    Sarah Levy
    Community Manager - MapMyFitness, Inc.
    [email blocked]<mailto:[email blocked]> | 1433 17th Street Suite 200, Denver, CO 80202
    (direct) 303.219.0927 (office - main) 303.219.0910 (fax) 877.580.5129

    MapMyFitness - Empowering Active Lifestyles
    MapMyRun.com<http://www.mapmyrun.com/>, MapMyRide.com<http://www.mapmyride.com/>, MapMyWalk.com<http://www.mapmywalk.com/>, MapMyFitness.com<http://www.mapmyfitness.com/>, MapMyTri.com<http://www.mapmytri.com/>, & MapMyHike.com<http://www.mapmyhike.com/>

  7. Courtenay closed this discussion on 15 Mar, 2010 06:46 PM.

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