Is there an RSS feed for a queue?

corey

17 Mar, 2010 07:56 PM

I realize there are RSS feeds for categories but we'd like to be able to track - via RSS, the incidents put into certain Queues. Since queue is the level that is assigned to an individual and categories correlate to a department or one of our products. Is there an RSS feed for this? Here is an Example:

Product = MacJournal
Queues = level 1 support, level 2 support, level 3 support.

If an individual is assigned to each of those queues - they'd like to have an RSS item in their email (Mail.app) so they can see incoming issues yet manage them through the Tender web interface.

Any way to do this?

  1. #1 Posted by Will on 17 Mar, 2010 09:13 PM

    Hey Corey. There currently isn't an feed for a queue. The RSS link in the queues area points to FAQs for some reason too. We'll have to get that patched up.

    Queues can send a notification via email to that user though. Feeds aren't isn't quite as instant, depending on the client, but most run about 30 minutes behind in keeping in sync with feeds.

  2. #2 Posted by jordanbrock on 03 Jun, 2010 03:25 AM

    I'd love to be able to get an RSS feed for queue items. I realise that there are email notifications, but a feed would allow me to publish queue items into talkerapp.com (easily :) ).

    Also, the RSS feed in the queue still points to the FAQ's.

  3. Will closed this discussion on 18 Aug, 2010 10:15 PM.

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