Is Tender Right For Me?
My company is in the process of investigating alternatives to our current ticketing system, and we're interested in Tender. We accept tickets through a handful of avenues and want to be sure Tender's going to work for us. After giving it a spin with the free trial, there are still a few issues I'm confused about. I'm wondering if anybody can shed some light?
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Our software has Companies and Users. Users belong to Companies. We'd like to be able to programmatically (over your API) pre-populate our Tender account with our users and their associated companies, but I don't see any bits of the API exposed for company creation and membership management. Am I missing something, or is this just in the works? If it's in the works, any ETA?
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We'd like access to our Tender to be totally private and for registration to be handled manually/programmatically by our software at account creation time (i.e., when we get a new signup, we automatically add them into Tender as a company and member). It looks like the multipass authentication should make it easy to "pass our customers through" to our Tender from our software. What happens if Tender receives an anonymous email that we can't correlate to a member in Tender? Currently I can see emails/discussions from anonymous members, but can't find a full view of these anonymous users, delete them, or promote them to "registered" member status. It would be great if, when viewing "anonymous" members, we had the ability to identify/correlate them with"registered" members. It would be even better if in the "Member Management" there were a way to filter/display all anonymous users and identify/correlate them en masse. This is especially useful if a known user of ours sends us a support email but uses a secondary email address we're unaware of. Any tips on implementing this sort of thing?
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1 Posted by Ryan Petrello on 08 Apr, 2010 06:28 PM
I'm not in a huge rush, but I'm just wondering - has any of the support staff had a chance to look this over?
2 Posted by Jonathan LaCour on 14 Apr, 2010 02:28 AM
I am going to bump this again. We'd really love to get a response as soon as possible. We've tried two threads on your official support site, and sending you a Twitter message, and so far we've heard nothing.
Is anyone actually listening?
3 Posted by Will on 17 Apr, 2010 10:02 PM
Hey Ryan. I apologize about the delay in response.
Our API doesn't currently support the specifics of what you are looking for. We've had a number of requests recently for full company control through the API. It's definitely something we would like to implement at this point. As of right now, as far as membership control is handled, multipass is the only option. The user would have to login under that same email address and claim the discussion under their profile. It's a bit tricky to narrow it down to anonymous only and group them into the correct profile. We'll have to brew up some ideas on how this might be able to be handled in the future.
As for specific development status of where we're at on making such things a reality, it's on the roadmap. We're in the midst of an upgrade to our server/hosting platform for the next two weeks, then we'll be turning back to future development and improving the API.
Will closed this discussion on 18 Aug, 2010 10:13 PM.