How well does Tender scale with larger user numbers?

Scott's Avatar

Scott

18 May, 2010 04:48 PM

After today's price-hike at Zendesk, we're seriously thinking about moving to Tender. The reason we chose Zendesk is that the workflow it supports can be scaled easily. With Tender would we be able to customize a workflow for our agents and where can I see how we're able to do that?

  1. 1 Posted by Justin on 18 May, 2010 05:27 PM

    Justin's Avatar

    Scott,
    We've done our best to build a product that solves how we handle support. We believe the combination of Categories, Queues, Filters and Email Integration is the best way to tackle a support load, no matter the size.

    We have a unified dashboard that can easily be broken down into smaller chunks with Queues, Categories and Filters.

    We have a tour for most of our features: http://tenderapp.com/tour/
    You can also see Filters in action here: http://hoth.entp.com/2010/2/17/new-in-tender-filters

    If you have any additional questions, don't hesitate to ask!

  2. 2 Posted by Scott on 18 May, 2010 05:47 PM

    Scott's Avatar

    Thanks, Justin. Exactly what I needed. :)

  3. Will closed this discussion on 18 Aug, 2010 10:15 PM.

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