I search about macros but didn't find an answer that go me there. Can I save a set of actions (I know, like Zendesk) and apply them at will or automatically to a new ticket/(discussion?) ?
Do you have a non-profit pricing model? I know your fees are already reasonable but failure to ask in tight times would be foolish.
Thanks
#1 Posted by Will on 26 May, 2010 02:11 AM
Hey Doug. We do not have a text expander or macros style feature at this time. The only actions that can be made on a discussion automatically are with our filters feature which is mostly just an organizational action.
We don't really have a formal non-profit pricing structure or discounts available at this time.
#2 Posted by Doug Burrier on 26 May, 2010 03:26 AM
Thanks for the answer. Really like the interface. Will miss the macro replies but must leave the competition for fees and what is a relevant marketing issue with the competitors brand. We will keep testing. Posted another "dummy" question regarding customizing the launch of the widget. Thanks again.
#3 Posted by Will on 26 May, 2010 03:43 AM
Sure thing. I think I just saw Chris replying to your other question. Just let us know if you need anything else.
Will closed this discussion on 18 Aug, 2010 10:15 PM.