What's the best way to create a ticket in Tender as if it came from the client if I can't forward an email from them?
Cheers,
Galen
Creating a ticket in Tender?
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#1 Posted by Courtenay Support staff on 09 Jun, 2010 08:56 PM
Create a new discussion, add them as a watcher. (it's an option in the
new discussion form). If you don't see this you're on the old form
version and need to upgrade :)
#2 Posted by Galen on 09 Jun, 2010 09:06 PM
Thanks, got it. Do I also have to manually type the email addresses of my
support staff in order to notify them?
Cheers,
Galen
#3 Posted by Will on 09 Jun, 2010 09:09 PM
If you are adding the support staff as a watcher, yeah, you'll have to type their email address. Or you could have a queue for the support user that automatically notifies them that something has been added to their queue.
Courtenay closed this discussion on 14 Jun, 2010 03:26 AM.