- Edit
Just curious at what point a user will be intercepted by the automatically suggested answers system if they are just starting a discussion.
Thanks
Justin
Where does a user get suggestions from the uber smart system?
This discussion was closed with these articles
-
How Tender's auto-suggest for knowledge base articles works
Read moreWhen a customer starts a discussion on your site, Tender looks through your knowledge base for articles about the same thing and offers them straight away. Often the answer is already written, and the customer doesn't have to wait for you.
What the customer sees
Right after posting, the customer sees Does one of our articles solve your problem? with the suggested articles. Each one opens in place ...
Discussions are closed to public comments.
If you need help with Tender please
start a new discussion.
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac