Creating A Discussion For A User Without Knowning Their Email Or Password Through The API
I am working with your API and I have a question about how I would accomplish the following:
I want to reduplicate a slimmed down version of your interface
in to our own to keep the branding the same. So I have come to the
conclusion that I need to reduplicate the features I want to use
through the API. However I have run in to a brick wall, I am unable
to figure out how I would create a discussion for a specific user,
with out knowing that users email and password to get into the
system.
A little background on our service. We are a closed system,
meaning that only users of our system will be able to create
tickets on our tender support system.
Is there any way to accomplish starting a discussion for a specific user without knowning their email and password for the system?
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Support Staff 1 Posted by Courtenay on 23 Jun, 2010 05:38 PM
Nick, I'll take a look at this for you. I believe currently that forwarding from a support email is the only way we allow this, but it should be possible over the API.
--
Courtenay
(503) 877-3687
^{0,o}'
2 Posted by Nick Berardi on 24 Jun, 2010 11:33 AM
Hi Courtenay, Thanks for taking a look into this for me.
From taking a deeper look into your API it seems that it is more user-centric than application-centric. Meaning that the API seems to have been constructed to create and do actions around the user that is authenticated. Instead of the more typical use of API's, for apps like this, allowing the calling application to pick the user to do actions for with one single authentication.
Can you confirm my observations?
3 Posted by Hobson on 22 Jul, 2010 07:19 PM
Nick,
No, the Tender API works in the way you would expect. It should be possible to authenticate as a support user and post a discussion as anyone using author_email and author_name.
Hope this helps,
-hobson
Will closed this discussion on 18 Aug, 2010 10:25 PM.