Is it possible to "force" a search or show related topics when starting a discussion?
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Support Staff 1 Posted by Courtenay on 29 Jun, 2010 07:41 PM
Once you submit the discussion, it will search for related FAQs.
2 Posted by Jacob Hiller on 29 Jun, 2010 07:54 PM
And no macros or template messages? For replying to discussions?
Sincerely,
Jacob Hiller
www.jumpmanual.com
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-----Original Message-----
From: Courtenay [mailto:[email blocked]]
Sent: Wednesday, June 30, 2010 3:44 AM
To: [email blocked]
Subject: Is it possible to "force" a search or show related topics when starting a discussion? [Questions]
3 Posted by Will on 29 Jun, 2010 08:02 PM
We don't have macros or templates at this point in time. We'll probably work on a solution later on for that.
Support Staff 4 Posted by Courtenay on 29 Jun, 2010 08:04 PM
No. That's a Zendesk thing. We like to have humans answering discussions.
5 Posted by Jacob Hiller on 29 Jun, 2010 08:20 PM
Wow, that's out of touch man. A sour and stray answer.
Template replies are definitely NOT a ZenDesk thing.
A company with many customers should be prepared to reply with templates and customization alike.
Sincerely,
Jacob Hiller
www.jumpmanual.com
Add me on Facebook
http://www.facebook.com/profile.php?id=17819119
Follow me on Twitter
http://twitter.com/jacobwh
-----Original Message-----
From: Courtenay [mailto:[email blocked]]
Sent: Wednesday, June 30, 2010 4:07 AM
To: [email blocked]
Subject: Is it possible to "force" a search or show related topics when starting a discussion? [Questions]
6 Posted by Jacob Hiller on 29 Jun, 2010 08:21 PM
Sounds good. Courtenay however told me that was a "ZenDesk" thing and only humans should reply.
Sincerely,
Jacob Hiller
www.jumpmanual.com
Add me on Facebook
http://www.facebook.com/profile.php?id=17819119
Follow me on Twitter
http://twitter.com/jacobwh
-----Original Message-----
From: Will [mailto:[email blocked]]
Sent: Wednesday, June 30, 2010 4:04 AM
To: [email blocked]
Subject: Is it possible to "force" a search or show related topics when starting a discussion? [Questions]
Support Staff 7 Posted by Courtenay on 29 Jun, 2010 08:26 PM
Yeah, like Will says we'll add it eventually. While there's certainly a
benefit to consistency in your customer support, you pretty quickly end up
with the Dell or Comcast customer experience, where you get to play the game
of "Is this an actual human or a really well programmed copy/paste bot I'm
talking to?"
8 Posted by Jacob Hiller on 29 Jun, 2010 08:54 PM
What matter is getting the question answered.
The only time people don't like automated replies is when they don't answer the question.
If they answer the question, they are simply not being used correctly.
Just because people abuse them doesn't make them worthless.
This, among a handful other things is a deal breaker for Tenderapp, but things look promising, just not the right time for now.
Good luck!
Sincerely,
Jacob Hiller
www.jumpmanual.com
Add me on Facebook
http://www.facebook.com/profile.php?id=17819119
Follow me on Twitter
http://twitter.com/jacobwh
-----Original Message-----
From: Courtenay [mailto:[email blocked]]
Sent: Wednesday, June 30, 2010 4:28 AM
To: [email blocked]
Subject: Is it possible to "force" a search or show related topics when starting a discussion? [Questions]
Will closed this discussion on 30 Jun, 2010 01:35 AM.