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Adding a Live Web support button to my Tender Support Site

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Neil Freiberg

03 Aug, 2010 08:44 PM

I would like to add a live web chat option to my Tender support application. Can I follow the add a logo to my header response to do that or is there another way I need to proceed?

1. 1 Posted by Will on 03 Aug, 2010 08:52 PM

   

   We technically don't support embedding javascript into the custom tender templates. You technically can, but only on the front page.

   Are you looking at using a service or is this your own solution?

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2. 2 Posted by Neil Freiberg on 03 Aug, 2010 09:07 PM

   

   Hi Will,

   We have contracted with a call center that is providing us this service.
   They have provided us with a code we can embed on our site and I am trying
   to understand how to make this work. The issue is some guests want the
   personal touch of a live web chat.

   Please advise how we can accomplish this as we like your app and it is
   working well for our members.

   Thanks,
   Neil

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3. 3 Posted by Neil on 03 Aug, 2010 10:14 PM

   

   Hi Will,

   I just wanted to check back. How can we embed the code on our front page?

   Please advise as this is an important aspect of our planned customer support platform.

   thanks,
   Neil

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4. 4 Posted by Will on 03 Aug, 2010 11:24 PM

   

   It's not something we formally support, but you can embed the code on your front page in the Site Settings >> Appearance & Text, which then gives you two text boxes of your front page contents for your Tender site.

   Right now, we don't plan on adding support for full js embedding across multiple pages.

   Those text boxes should be stripping out javascript though, but since it's internal to the site it's been low on our priority list.

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5. 5 Posted by Neil on 04 Aug, 2010 12:42 AM

   

   Thanks Will. I will try that and advise. I appreciate your assistance.

   With gratitude,
   Neil

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6. Will closed this discussion on 04 Aug, 2010 12:47 AM.