Request to have the option to remove ticket numbers from the subject
Greetings,
I asked about this before and was told it's not possible, but I'd like to ask again, due to the following reason.
For a while we were getting loads of spam, most of which went into our Problems queue. Now, when someone submits a "Problems" ticket, they get a ticket number in the thousands (#6146 was the latest). Needless to say, that looks pretty bad, especially since the numbers are clearly a count of the number of tickets submitted.
So, I think it would be awesome to have an option to turn that off completely. Or, barring that, can I have you set the ticket numbers arbitrarily high on all of our queues? Something like #5134893?
Thanks!
Nick
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Support Staff 1 Posted by Courtenay on 15 Apr, 2013 07:50 AM
Hmm. You could just remove the {{category}} part from the mail template and hardcode it, and have a template for each category.
2 Posted by Nick Bicknell on 15 Apr, 2013 08:47 AM
Ah - that's perfect. I didn't realize we could do that.
Thanks!
Nick
Nicole closed this discussion on 15 Apr, 2013 02:33 PM.