What anti-spam measures does Tender have?
what prevents emails send to my tender app from going to the spam folder of my customers?
If I display my tender email on my website, spam bots will pick it up. do you filter for spam on your end?
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1 Posted by Will on 23 Aug, 2010 08:24 PM
Spam on the client side is handled by them. There isn't much we can control on that point. We use http://postmarkapp.com so we can track who is marking items as spam.
Incoming mail is processed through googles gmail spam services. On the web side, we use a 3rd party spam check and for anonymous users there is a captcha like question, items flagged as spam are marked in a spam folder in Tender so you can restore false positives if they occur.
2 Posted by Ahmed on 23 Aug, 2010 08:54 PM
Does this mean that we should be using gmail, and then forward the emails to you from our gmail account?
Or do you mean you guys are signed up with their PostNi service?
(so we don't have to do either of them)
3 Posted by Will on 23 Aug, 2010 09:06 PM
Our incoming mail server uses their services, so anything you forward goes through the google spam check.
4 Posted by Ahmed on 23 Aug, 2010 09:30 PM
Wait, so when people send emails to me, they won't see [email blocked] will they?
Or will they see that when they reply? Or will replies still go to my email address?
5 Posted by Will on 23 Aug, 2010 10:03 PM
No, they send to [email blocked] or whatever you setup, which then forwards to tenders email.
Responding depends, it's in the mail headers, you can setup a custom responder email, but it's not actually going back to [email blocked], it comes back to the tender email. So it is somewhat visible, but not something everyday users typically notice.
6 Posted by S Ahmed on 24 Aug, 2010 04:23 AM
Ok for example I am replying to this via email right now using Gmail.
The To says '[email blocked] but the from said '
[email blocked] <tender%[email blocked]>
So to me it looks like I am replying to '[email blocked]' right now,
will mine be exactly like this or?
On Mon, Aug 23, 2010 at 6:06 PM, Will <
[email blocked]<tender%[email blocked]>
> wrote:
7 Posted by Will on 26 Aug, 2010 08:08 AM
If you set the reply-to field in your Tender settings, it will show the email address you set it to, but the from/mail headers will show the tender discussions email address.
8 Posted by S Ahmed on 26 Aug, 2010 04:28 PM
I see, so the reply-to field is really just for display purposes, but the
real address will be to a special tender email address.
I always thought that was a sign of spam b/c it is kind of tricking the
user.
On Thu, Aug 26, 2010 at 4:10 AM, Will <
[email blocked]<tender%[email blocked]>
> wrote:
9 Posted by Will on 30 Aug, 2010 06:53 PM
Yes, it's just for visual purposes. We haven't really seen any kind of complications or questions from users about it.
Will closed this discussion on 07 Oct, 2010 12:05 AM.