2 emails with a support account
Hi there, we have already an account with an email associated but we want to know if we can add a second email to support an other product?
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Support Staff 1 Posted by brandi on 10 May, 2013 05:15 PM
Hi Jonathan,
Multiple products through one Tender is possible, but I would only recommend it if your volume of support questions for each product are relatively low. You can create categories for each product and separate them in that fashion, though if you require more granularity for each product (for example a billing category, a questions category and a problems category) you may find using one instance of Tender unwieldy (like Billing App 1, Billing App 2, Problems App 1, Problems App 2).
Under Email Settings, here: amco.tenderapp.com/settings/email, you can specify multiple user email addresses for a category by separating them with a comma.
Let us know if you have any questions.
Thanks,
Brandi
brandi closed this discussion on 10 May, 2013 05:15 PM.