Flagging threads as needing additional support from team members
This is both a Question and or Suggestion, I was looking for a way to flag a thread as needing additional support from team members, but I couldn't find a way to do this. I could create a lighthouse ticket, but we use Lighthouse primarily for bugs, and this doesn't fall into that category. Is there a way to flag threads or group them in such a way that other staff members would see them as being in need of review?
Thank you,
Mike Rochon Customer support manager Shopify
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1 Posted by mike on 19 Jan, 2009 08:31 PM
Hmm, perhaps I should ask: How do others do something like this with tenderapp? If they have a group of support staff and they wish to assign certain cases or discussions to individuals?
2 Posted by rick on 20 Jan, 2009 10:52 PM
We're going to be adding queues for this. It's #2 on the list, right after global search.
3 Posted by mike on 21 Jan, 2009 07:29 PM
Awesome, thanks for the update, we're looking forward to seeing the feature soon