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Having thread history in emails

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Reg Orton

15 Jul, 2013 07:20 AM

When using tender, with people watching the thread it would be good to have the thread history in the email, so users/clients/staff dont get confused. Is this possible? How do I enable this?

1. 1 Posted by Nicole on 15 Jul, 2013 03:38 PM

   

   Reg -

   Most email clients have threading available within the email client proper, so it seems to me it would get more complicated including a thread history. I'm reading "thread history" as a digest of the discussion up to the point of the current comment, but let us know what it looks like to you. We don't currently have anything that you could enable to get this behavior.

   Thanks,
   Nicole

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2. 2 Posted by Reg Orton on 15 Jul, 2013 05:19 PM

   

   Sorry, what's this regarding?

   Joking aside, the first email (like your one just sent) comes in with no
   context. Maybe it's just the first email that needs the context added.

   Reg

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3. 3 Posted by Julien on 15 Jul, 2013 09:05 PM

   

   Hi Reg,

   That sounds like a good idea. I'll create a ticket for it.

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4. 4 Posted by Julien on 22 Jul, 2013 09:35 PM

   

   Hi Reg,

   We just deployed a change to include the last reply in outgoing notifications.

   Hope it helps.

   Cheers!

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5. Julien closed this discussion on 22 Jul, 2013 09:41 PM.

6. Reg Orton re-opened this discussion on 23 Jul, 2013 06:36 AM

7. 5 Posted by Reg Orton on 23 Jul, 2013 06:36 AM

   

   Thanks Julien!

   This looks great!

   *From:* Julien [mailto:
   [email blocked]]
   *Sent:* Tuesday, July 23, 2013 12:35 AM
   *To:* [email blocked]
   *Subject:* Re: Having thread history in emails [Questions #9680]

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8. Julien closed this discussion on 23 Jul, 2013 05:28 PM.