Start a discussion via the web interface with attachment
Hi,
because the email-based gateway was too spam-polluted, I recently turned off the configured email address and told all my users to use the web-based interface. If they want to start a discussion from within my application, I pre-populate the discussion with some basic facts about their environment (i.e. OS, app version, some configs, etc.) using a special URL.
This helps me a lot to get answers to my first three or four support questions. It would help me even more, if I could somehow programmatically also attach a file to the discussion—basically a zip of their log files. The file could easily be created on the user side... Is there a way to automatically attach this file to a new discussion, preferably via the URL I open their browser with? Just like I now automatically set subject and some of the body?
Thanks,
-hendrik
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Support Staff 1 Posted by Courtenay on 25 Jul, 2013 08:44 AM
This is not actually possible due to browser security features. Otherwise it would be theoretically possible for a browser to upload files from a user's hard drive wihtout their permission.
2 Posted by hendrik on 25 Jul, 2013 08:52 AM
I see. I guess I will just add a note to the pre-populated body asking users to attach stuff... Anyhow, thanks for the quick reply!!
-hendrik
hendrik closed this discussion on 25 Jul, 2013 08:52 AM.