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Temper.io Integration

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Ben Arent

09 Aug, 2013 05:36 PM

Hi all,

Would it be possible to allow Temper Javascripit in a message so we can get feedback on our support performance? Or do you plan on adding anything into Tender to let us do this.

Ben

1. 1 Posted by Julien on 09 Aug, 2013 06:11 PM

   

   Hey Ben,

   The simplest way to achieve that would be to simply create an email template and add the script tag there. This way it would go out in all comment notifications. We support HTML and when you create the template, it starts from what we currently use, so you wouldn't have to modify too much.

   Email templates can be assigned to specific categories, so it would also be easy to test and refine: just create a test category and an attached email template, and play with it until it looks right to you.

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2. 2 Posted by Ben Arent on 09 Aug, 2013 06:15 PM

   

   Hey Julien, but ideally we want to send it when an issue is marked as 'resolved'. would that be possible?

   • smime.p7s 4.69 KB
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3. 3 Posted by Julien on 09 Aug, 2013 06:51 PM

   

   Mmm. It's not possible at the moment, though it would be easy to add. All you need is a check for the state. I'll work on that. You can still try to make it work in the test category, then all you'll have to do is add an if condition in the template.

   I'll keep you posted.

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4. 4 Posted by Julien on 12 Aug, 2013 11:54 PM

   

   Hey Ben,

   The state variable is now available in email templates, so you should be able to do this:

   {% if state == "resolved" %}
   …
   {% endif %}
   

   Let me know how it goes.

   Cheers!

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5. 5 Posted by Ben Arent on 13 Aug, 2013 12:06 AM

   

   Sweet!

   • smime.p7s 4.69 KB
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6. 6 Posted by Ben Arent on 13 Aug, 2013 01:35 AM

   

   Hi Julien,

   It works a freaking treat!

   Benjamin Arent

   620 Folsom St #100, San Francisco, CA
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   (888) 317 4520

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7. 7 Posted by Julien on 13 Aug, 2013 03:13 PM

   

   Cool, glad to hear it :)

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8. Julien closed this discussion on 14 Aug, 2013 03:35 AM.