Friendlier 404 under KB
Right now, if you hit a bad knowledge base URL, you're greeted with the standard Tender 404 (which is essentially a dead-end, attached).
It would be nice if:
- Users hitting a page under
/faqs
would be shown a list of articles, similar to what's shown when you have a "No results" search, and possibly be given a search box to try to find a related topic. Right now, they don't even get a link back to the knowledge base. - Admins could immediately create an article with the permalink prepopulated for that location -- giving the process of adding pages to the KB more of a casual, wiki-feel. "No article here? Create it!"
-
404.png 24.3 KB
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1 Posted by System on 13 Feb, 2009 03:13 PM
A Lighthouse ticket was created for this discussion
2 Posted by Kyle Neath (Git... on 13 Feb, 2009 03:14 PM
Sounds like a good idea to me. I think what I might end up doing is just making a site-specific 404 (if I can). Most likely this will be FAQ-centric, but also allow them to search discussions if they want.
I could possibly do #2 this way too (just with some admin-only chrome)
3 Posted by Jared on 13 Oct, 2009 05:28 PM
This would certainly be helpful. If a user miss enters a perma link it would be nice if they - at the very least - were provided with a link to the main homepage for the tenderapp site domain they were attempting to get to. For example, if a user entered http://help.acmeapp.com/faqs/how-tos/anvil-pollishing but the real permalink is http://help.acmeapp.com/faqs/how-tos/anvil-polishing then they should at least get some sort of message saying something like:
"The page you are looking for can't be found. Please search at http://help.acmeapp.com to find the content you were looking for."
4 Posted by rick on 15 Oct, 2009 12:25 AM
This was deployed the night before last. Going to a bad FAQ will send you to the section:
https://help.tenderapp.com/faqs/api/introduc => https://help.tenderapp.com/faqs/api
Going to a bad section will send you to the FAQs:
https://help.tenderapp.com/faqs/ap => https://help.tenderapp.com/faqs
I'm going to play around with the idea of filling in a default search with the invalid part of the URL.
rick closed this discussion on 15 Oct, 2009 12:25 AM.