Friendlier 404 under KB

Bruce Williams's Avatar

Bruce Williams

06 Feb, 2009 05:03 AM

Right now, if you hit a bad knowledge base URL, you're greeted with the standard Tender 404 (which is essentially a dead-end, attached).

It would be nice if:

  1. Users hitting a page under /faqs would be shown a list of articles, similar to what's shown when you have a "No results" search, and possibly be given a search box to try to find a related topic. Right now, they don't even get a link back to the knowledge base.
  2. Admins could immediately create an article with the permalink prepopulated for that location -- giving the process of adding pages to the KB more of a casual, wiki-feel. "No article here? Create it!"
  1. 1 Posted by System on 13 Feb, 2009 03:13 PM

    System's Avatar

    A Lighthouse ticket was created for this discussion

  2. 2 Posted by Kyle Neath (Git... on 13 Feb, 2009 03:14 PM

    Kyle Neath (GitHub Staff) 's Avatar

    Sounds like a good idea to me. I think what I might end up doing is just making a site-specific 404 (if I can). Most likely this will be FAQ-centric, but also allow them to search discussions if they want.

    I could possibly do #2 this way too (just with some admin-only chrome)

  3. 3 Posted by Jared on 13 Oct, 2009 05:28 PM

    Jared's Avatar

    This would certainly be helpful. If a user miss enters a perma link it would be nice if they - at the very least - were provided with a link to the main homepage for the tenderapp site domain they were attempting to get to. For example, if a user entered http://help.acmeapp.com/faqs/how-tos/anvil-pollishing but the real permalink is http://help.acmeapp.com/faqs/how-tos/anvil-polishing then they should at least get some sort of message saying something like:

    "The page you are looking for can't be found. Please search at http://help.acmeapp.com to find the content you were looking for."

  4. 4 Posted by rick on 15 Oct, 2009 12:25 AM

    rick's Avatar

    This was deployed the night before last. Going to a bad FAQ will send you to the section:

    https://help.tenderapp.com/faqs/api/introduc => https://help.tenderapp.com/faqs/api

    Going to a bad section will send you to the FAQs:

    https://help.tenderapp.com/faqs/ap => https://help.tenderapp.com/faqs

    I'm going to play around with the idea of filling in a default search with the invalid part of the URL.

  5. rick closed this discussion on 15 Oct, 2009 12:25 AM.

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