Usage Scenario - Tenderapp would support this down the road?
We have an app that is used for two sets of clients.
- Customers
- Introducer of Customers (brokers)
The brokers have different questions and concerns from the
customers.
Both brokers/customers should be able to start a dialogue with us,
but their discussion needs to be private. if they raise a new idea
we can write an artile about it.
Customers should definitely not be able to see Broker
discussions.
We need 2 FAQ/KB areas, one for Customers & one for
Brokers.
We'd want to use a single tenderapp account that could handle
everything.
To start a conversation with us we'd hand out an email address that
would forward to tenderapp.
Not sure if this is all coming through clearly. Would you see
tenderapp supporting some of these ideas or is the focus really on
Open Source software where you want open discussions more then
private ones. The focus is more on software rather then just
dealing with people.
Cheers
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1 Posted by rick on 10 Feb, 2009 05:00 PM
We do plan to add private categories that require invitations. This would require you to manually invite brokers (much like the way you invite support staff). We definitely want to support some kind of 'priority support' feature for certain users. For instance, some clients want basic forums for everyone, and special forums only paying customers can see.
We haven't talked about private FAQs, but I don't see a problem with doing that too. It might be similar to categories, where you have to 'invite' people to certain FAQ sections. Having two completely separate FAQ areas might be weird though. What happens when you want 3, or 5? It just wasn't really designed to handle that.
2 Posted by SoreGums on 10 Feb, 2009 09:45 PM
Invite or API, right?
We have a fully fledged system that tracks brokers & customers.
Well brokers have questions which are totally unrelated to customers like "how come I'm only getting x commission on this deal" you don't really want customers seeing that ;)
As for discussions, we don't disgruntled customer coming on and bagging the company because they forgot to do something (customer error)...
Looks like tenderapp would be able to support what we'd like to do. Until then email will suffice. Email has worked for 2yrs so far :P
3 Posted by rick on 11 Feb, 2009 12:42 AM
Yes, you'll be able to invite manually or through the API.